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Proteus: Gain complete visibility. Eliminate waste. Increase predictability.

  • Proteus puts all your telephony and unified communications information in one place — simple, clear, and decision-ready.
  • From costs to compliance, you reduce risks, identify waste, and transform your business into a competitive advantage.
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The Proteus system integrates with over 100 platforms and ecosystems.

Created for highly regulated environments.

LGPD, GDPR, ISO, auditing, call traceability, fraud prevention, and internal policies.

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What is EnghouseSG's Proteus system and how does it work?

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What is EnghouseSG's Proteus?

A tool that centralizes everything happening across your lines, mobile devices, and communication tools — turning data into clarity.

  • Eliminate hidden costs;
  • Gain control over calls and contracts;
  • Increase security and prevent fraud.

How does Proteus work?

  1. Automatically collects data from calls and tools.
  2. Organizes and translates information into clear insights.
  3. Displays simple dashboards and sends alerts.
  4. Stores historical data for audits and prevention.

Result: less waste, more control, and faster decision-making.

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How does EnghouseSG's Proteus solve your problems?

See how EnghouseSG's Proteus can help your business save money, automate processes, and analyze data in a centralized and effective way.

Key differentiators Features

Proteus brings governance, automation, and analytics together in a single environment:

Governance & Cost Control
Accurate cost allocation by user, department, or cost center. Identify unused lines, avoid hidden expenses, and simplify telecom budgeting.

Performance Insights
Monitor call quality, usage trends, and team performance. Detect QoS issues without relying solely on slow and limited carrier reports.

Compliance & Traceability
Gain full visibility into who called whom, when, and how. Create audit trails and reinforce communication policies in regulated environments.

Automation & Smart Alerts
Schedule custom reports, configure real-time alerts, and identify anomalies such as missed calls, fraud risks, and out-of-policy usage.

With Proteus, your company gains a complete set of features to turn telecom into a competitive advantage:

Internal Billing Cost allocation by user, team, or project. Traceability Full visibility into the lifecycle of every call. Automated Reports and Real-Time Alerts React quickly to failures, fraud, and usage spikes. Quality Diagnostics (Teams and SIP) Identify QoS bottlenecks and underutilized lines. Recording Metadata Backup Maintain evidence even when the recording system fails.
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Meet our customers

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"I recommend EnghouseNavita’s mobile device management products because they are extremely easy to use. I trust them. It’s software you can rely on."

ERIKA URBAN
ADMINISTRATIVE DIRECTOR – Tenda Group

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Fill in your details and we will contact you shortly to understand your needs with a complete diagnosis for your company.

Do you still have any doubts?

Frequently Asked Questions (FAQ)

Which systems does Proteus integrate?
Proteus connects to over 100 platforms, such as Microsoft Teams, Cisco CUCM, Avaya, IPC Unigy, BT Trading, and mobile operators. It also integrates with ERP, ITSM, MDM, and TEM platforms.
Does Proteus work with legacy telephony and cloud-based systems?

Yes. Proteus supports hybrid environments, helping to monitor and report on PBXs, SIP trunks, Teams, and trader voice — during and after migration.

How does Proteus help with compliance and audits?
It offers end-to-end traceability, alerts, and metadata backup — even when recordings fail. It is widely used for compliance with GDPR, LGPD, FCA, and ISO 27001.
What differentiates Proteus from tools like Power BI or recording dashboards?
Unlike generic BI tools, Proteus is designed for telecom intelligence: it connects to specific telecom systems, understands multi-leg calls, and delivers ready-to-use/compliance reports without complex configurations.
Can I receive alerts if something unusual happens?
Yes. Customizable real-time alerts for missed calls, attempted fraud, inactivity on critical lines, and out-of-hours usage.
Do you support Microsoft Teams call queues and budget control?
Absolutely. Proteus monitors queues, user activity, and can even automatically block users who exceed limits, enforcing internal policies.
Is Proteus available in the cloud or on-premises?
Both. It can be a fully managed SaaS solution provided by Enghouse, hosted, or installed on-premises — depending on your infrastructure and compliance requirements.
Does Proteus help reduce telecom costs?

Yes. It identifies underutilized lines (e.g., trader/leased), flags high-cost traffic early, and allows internal billing by department, preventing overspending.

How easy is the onboarding and training process?

Billing already includes a library of pre-configured reports and dashboards. New users learn quickly; admins have access to support and optional training.

Which industries use Proteus today?

Primarily finance, health, education, the public sector, and law enforcement — to gain control over telecom use, strengthen compliance, and reduce risks.